The Customer Experience Management Telecoms Summit 2015 is dedicated to methods to engage the customer, increase ROI and create your unique brand experience.
The Customer Experience Management Telecoms Summit 2015 covers topics such as:
- Driving customer loyalty and top-line revenue through Gamification
- Setting the Operator Code of Conduct – preserving the customer experience across all platforms
- Acting on the voice of your customer to deliver outstanding customer service
- The future of loyalty programs
- Big Data in Telecoms to increase revenue and reduce cost & customer churn
- Real value of social media for customer experience
- Building the customer experience at the retail front
- How do you measure the customer experience across multiple touch points?
- Satisfying today’s young, digital and data-hungry customers
- Maximising ROI through customer self-service
- Turning Call Data into Caller Data