Telecoms CEM, CRM and Retention 2010
March 15 - 18, 2010(Ended)Hilton Vienna Plaza
Vienna, Austria
Vienna, Austria
Customer
retention is a key priority for any operator looking to maximise
revenue. In the current economic climate the importance of retaining
customers has of course become vital, but the ability to do so is
becoming increasingly difficult. With operators implementing rigorous
cost cutting measures and customers curbing their service usage,
operators are faced with a difficult balancing act when it comes to
competing and retaining customers. IIR’s Telecoms CEM, CRM and Retention conference will take an in-depth look at how operators can leverage CRM and CEM to optimise their retention strategies in today’s market. Case studies will highlight how operators are proactively preventing churn, enhancing the customer experience, exploring new channels (social media platforms) and optimising customer lifetime value.
The conference is specifically designed for Directors, Head of Departments and Managers representing fixed, mobile and convergent operators with responsibility for:
CRM, CEM, Retention, Marketing, Business Segment, Residential Segment, Business Services, Residential Services, Convergence, Customer Care, Customer Insights, Loyalty, Churn Management, Intelligence, Marketing, Mobility, Pricing, Product Development, Customer Value Management, Digital Marketing, Segmentation, VAS
Venue
Address
Schottenring 11,
Vienna,
Austria
Vienna,
Austria
Prices *
1795-3595 Euro
Exhibition
Included
Organization
Categories
Important
Please, check the conference website for possible changes, before you make any traveling
arrangements
* Prices are for evaluation only.
