2nd Annual Oman Customer Service Week 2013 is a conference that covers topics such as:
- Retain existing customers by new techniques and strategies to measure customer experience
- Drive profits by techniques for customer focused organisation
- Raise service standards and improve customer retention, satisfaction and loyalty by customer centric culture and strategy
- Attract new customers by using social media to benefit from the power of ‘word of mouth’ and referrals
- Increase quality of service and delivery by enhancing employee and customer engagement
2nd Annual Oman Customer Service Week 2013 brings together Director, General Manager, Manager and Head of:
- Client Service Manager
- Customer Service, Experience and Relations
- Quality Management / Service Quality
- Call Center Manager
- Marketing
- Human Resources
- Training, Learning and Development
- Business Development and Sales
- Corporate Affairs
- CRM
- Consumer Affairs
