CEM in Utilities: Innovation, Compliance, Control & ROI 2013 is a conference that covers topics such as:
- Accelerating the development and deployment of cost-effective demand response
- Extending the mobile experience to better engage with customers
- Improving employee efficiency in customer interactions
- Adopting multi-channel customer management programs for greater loyalty and satisfaction
- Utilizing cross-channel analytics to continually fine tune and improve service
- Enhancing customer service and lowering costs
- Measuring and analyzing reporting & cross-channel analytics for valuable insights
- Implementing strategies that enable better customer service within a tight budget
CEM in Utilities: Innovation, Compliance, Control & ROI 2013 brings together SVP’s, C-Level Executives, Directors, VP’s and Senior Managers from Gas, Electric and Water Utilities responsible for:
- Customer Service
- Customer Experience
- Customer Care
- Customer Contact
- Customer Engagement
- Customer Operations
- Customer Relations, Customer Communications or Contact Centers
- Customer Strategy/Solutions/Outreach
- Billing and Payment
- Customer Loyalty & Satisfaction
- Digital E-Commerce
