20:20 Customer Experience: Financial Services 2018 is a conference that covers topics such as:
- Top banks and insurers and their strategies for driving customer centricity and transforming their customer culture
- The FCAs priorities and drivers for customer facing businesses
- Social media, cost effective customer service, mitigating complaints, and much more
- An operations perspective on delivering a successful omni-channel experience and on the evolving role of contact centres
- Practical case studies on re-launching an established brand, introducing video assistance, and upholding customer service across partnerships
- The trends in measuring customer experience and understand how benchmarking can enable practical improvements
20:20 Customer Experience: Financial Services 2018 brings together senior attendees from banks, insurence companies, life assurance and more.
