Building a Customer Service Training Plan 2015

Building a Customer Service Training Plan 2015 is a conference that provides knowledge on how to draft a customer service training plan for your unit or your campus.

Building a Customer Service Training Plan 2015 covers topics such as:

• Customer service gaps that you need to fill at your institution
• Core competencies needed for high-quality customer service
• Proven training formats for customer service competencies
• Who on your campus is best suited to deliver customer service training
• Assessing how well your customer service training is working

Building a Customer Service Training Plan 2015 brings together higher education professionals involved or interested in customer service.