Join process excellence and lean leaders at the Business Process Excellence for Telecomm and Utilities 2010 conference, this year s thought-sharing platform exclusive to the Telecomm and Utilities industries. Leading lights and visionaries in the telecoms and utilities world of Process Excellence will share best practices, benchmarking, stories from the front line, and innovation, discussing critical issues such as:
Matching the needs of the customer with the voice of the business to drive growth
Leveraging Business Excellence to create a more sustainable and innovative business model
Optimising customer processes through continuous improvement
Leveraging BPM for end to end process excellence
Increasing business agility in a competitive market using BPM and Process Excellence
This year s speaker faculty includes:
J rgen Mees, Head of Business Excellence, Deutsche Telekom AG
Cem Miralay, Director Call Centre & Systems Transformation, British Gas
