Business intelligence coming out of contact centers and how is it being used by internal customers
Strategies for customizing your reporting strategies to meet the needs of internal stakeholders
Taking charge of call center process optimization, aligning with executive level imperatives and delivering business results
Strategies delivering business results by aligning strategy with operation performance
Who should Attend
VPs, Directors and Managers responsible for:
Process Excellence
Customer Service
Contact Centre
Information Technology
Process Optimization
Business Services
Customer Care
Call Centre
Operations
Workforce Management
Customer Engagement & Loyalty
Sales & Retention
Past Events
Call Center Performance Productivity & Metrics 2013 - 30 Sep - 03 Oct, 2013, Addison Marriott Quorum by the Galleria, Dallas, Texas, United States (39405)
Call Center Performance, Productivity & Metrics 2012 - 12-14 Sep 2012, Dallas, Texas, United States (30087)
Call Center Performance Productivity & Metrics 2026
Important
Please, check "Call Center Performance Productivity & Metrics" official website for possible changes, before making any traveling arrangements
