Call Center Transformation Forum 2017

The Call Center Transformation Forum 2017 covers topics such as:

• Getting the right recipe for Success: Technology & HR
• Achieving Call Center Excellence in East Africa
• Flexing your Operational Muscle
• Technology : The key differentiators for better Customer Experience

The Call Center Transformation Forum 2017 brings together:

• Heads of HR, IT, Operations, Contact Center
• CXO, COO, CIO, VPs, Executive Directors
• International Analyst, Advisors
• Managers of Contact Center, Customer Experience, IT, Contact Experience
• ITES Manager
• Government Representatives
• Customer Experience Manager
• Call Center Managers