Call to Excellence 2016 is a conference dedicated to pressing challenges. from customer experience to workforce optimization and performance, researched with senior management professionals across various disciplines of customer service and contact centres.
Call to Excellence 2016 covers topics such as:
- Implementing Big Data analytics to personalise the customer journey
- Improving your process and people management strategies to optimise business performance
- Driving business value through customer engagement and experience optimisation on digital and social media platforms
- Harmonising multiple customer contact channels to enhance brand value and increase revenue
- Driving business value through customer engagement and experience optimisation on digital and social media platforms
Call to Excellence 2016 brings together:
- Customer service managers
- Contact center managers
- Call center managers