The Complaints Handling in Local Government Conference 2015 is focused on how an effective complaints handling process can help anticipate customer needs, improve efficiency and reduce complaints.
The Complaints Handling in Local Government Conference 2015 covers topics such as:
- How to utilise the benefits of digital customer service channels and manage complaints made online and through new media
- The role of complaints in driving forward service improvement
- How customer insight and trend analysis can help to reduce complaints
- Managing the expectations and demands of persistent and vexatious complainants
- Simplifying complaints handling processes to avoid complexity and confusion
