Customer Contact Week Asia (CCW 2026)

Customer Contact Week Asia (CCW 2026) is a conference dedicated to channel management, digitisation, customer engagement, operational excellence and workforce management in contact centres, featuring best practice and strategic case studies.

Key Topics

• Transforming Contact Centre Operations through Digitisation
• Future-Proofing Contact Centres in the Digital Age
• Optimising Workforce Planning and Service Delivery
• Effective Channel Management & Engagement in Contact Centres
• Monetising Customer Insights to Drive Performance and Profitability in Contact Centres
• Revolutionising Customer Interactions in Contact Centres

Who should Attend

Senior attendees with responsibilities in:

• Call Centres
• Contact Centres
• Customer Care/Management/Marketing
• Customer Service
• Operations
• Customer Experience