Customer Collaboration in Business Process Excellence 2011

The manufacturing industry is increasingly more competitive and current savvy consumers place higher demands then ever before. Companies that respond to customer and market ever changing requirements ensure ROI and competitive advantage. Putting the customer in the centre of all the company processes is essential in ensuring market success. Companies are no longer assessed by solely their output, but on how quickly they can respond to customer demands. The move towards customer expectation management is apparent and organisations should aim to amend their business processes in order to achieve successful customer outcomes. This exclusive marcus evans conference will give the participants a unique opportunity to meet and benchmark with professionals and discuss topics which will enable them to move towards customer expectation management, uncover communication opportunities with the customer, enhance process evolution and improvement and acquire tools used to achieve business process excellence.