Customer Contact East

  • 07-10 Apr 2024
  • Marriott Harbor Beach, Fort Lauderdale, FL, United States

Description

Customer Contact East is a conference that covers topics such as:

  • CASE HISTORY - Reimagining Customer Engagement: How One Contact Center Helped the Enterprise Get to the Forefront of Innovation
  • Case Studies & Executive Insights
  • SUCCESS STORY – Going Beyond Up Sell and Cross Sell: How the Contact Center Can Drive Revenue through Deeper Customer Relationships
  • FROST & SULLIVAN VISIONARY INSIGHT – Game Changing Technologies on the Horizon
  • CASE HISTORY - Perfecting the Elevator Pitch, or How to Capture the Ear of Your C-Suite in 60 Seconds or Less
  • EXECUTIVE INSIGHT AND PARTICIPANT BRAINSTORM – The Nuances of NPS
  • CASE HISTORY - Chat with Your Customer: Real Time and Personal
  • CASE HISTORY - Actionable Application of Big Data
  • The Easy Button: How First Tennessee Bank Leverages Technology to Reduce Effort
  • Influencing Customer Personal Development
  • Leverage Your Online Community (ies) to Improve the Customer Experience
  • Personalizing Customer Engagement on Mobile
  • Customer Support as a Competitive Weapon in a Connected World
  • Text is the New Talk: Use Cases for Engaging Millennial-Minded Consumers
  • Cutting-Edge Techniques for Enhancing the Quality of Agent Communications: Evaluations, KPIs and Speech Analytics
  • So You Want To Know What Your Customers Want? Try Asking Them!
  • The Seizing The Micro Moment: Optimizing Customer Experience and Support in Every Engagement
  • Exploring the Possibilities: Incorporating Video Agent Interaction into Your Customer Experience Strategy
  • The Customer of the Future: Are You Readying for the Post-Millennial Generation?

Customer Contact East brings together senior attendees involved or interested in customer care and customer contact.

Venue

  • Marriott Harbor Beach , 3030 Holiday Drive, Fort Lauderdale, Florida, United States

More Details

Prices:
2995 US Dollar (Estimated)
Exhibition:
No exhibition
Organizer:
Frost and Sullivan
Website:

Future Events

Past Events

Important

Please, check "Customer Contact East" official website for possible changes, before making any traveling arrangements

Event Categories

Business: Customer Service, Management, Marketing & Sales

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