Customer Experience 2013

  • 13-14 Aug 2013
  • Palmer House Hilton, Chicago, IL, United States

Description

Customer Experience 2013 is dedicated to key issues that have impact on the design and delivery of a meaningful, consistent and rewarding customer experience, including:

  • Cross-channel and holistic approach to consistently deliver a branded customer experience
  • Quantification of difficult to measure customer experience initiatives to report impacts to the bottom line
  • Methodologies to determine behavioral drivers that define customer expectations
  • The value of new media channels in the creation of meaningful customer experiences
  • The use of service mapping to ensure the delivery of a consistent customer experience

Customer Experience 2013 brings together customer experience professionals.

Past Events

Important

Please, check "Customer Experience" official website for possible changes, before making any traveling arrangements

Event Categories

Business: Customer Service, Marketing & Sales

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