Customer Experience Management Summit 2017

  • 14-15 Jun 2017
  • Holiday Inn London - Kensington Forum, United Kingdom

Description

The Customer Experience Management Summit 2017 covers topics such as:

  • Organisational & Cultural Changes
  • Customer Behaviour & Habits: Implementing a Personalised CX
  • CX Measurement
  • Going Beyond Products & Purchases on Your Journey With Customers
  • Employee Engagement
  • Loyalty: How to Effectively Retain Your Customers?
  • Getting a Better Understanding of The Digital Customer Experience
  • B2B: Learning From B2C Experiences

The Customer Experience Management Summit 2017 brings together:

  • Online Relationship & Digital Customer Experience Managers
  • Head of Customer Service
  • Customer Relationship Management Manager
  • Heads of Creative User Experience
  • Customer Engagement Director
  • Head of Customer Experience
  • Director of Customer Insights & Analytics
  • Loyalty & Insights Manager
  • Consumer Operations Manager
  • Head of Customer Retention
  • Operational Excellence

Past Events

Important

Please, check "Customer Experience Management Summit" official website for possible changes, before making any traveling arrangements

Event Categories

Business: Customer Service, Finance, Legal, Management, Marketing & Sales, Quality assurance

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