Customer Experience Management in Telecoms Nordics 2015 is a conference that covers topics such as:
- How to listen to and act on the Voice of the Customer to enhance their satisfaction, and find out how to leverage digital and social channels to maximise customer engagement and reduce operating costs
- Results-driven case studies so you can ensure your service is a cut above the rest
- With over 65% operator attendance across the entire CEM in Telecoms global series of events
- Strategies for success from iconic Nordic brands from outside of the telecoms industry and find out how you too can turn your customers into true advocates of your company
- How to maximise the results of CEM programmes
Customer Experience Management in Telecoms Nordics 2015 brings together senior attendees from Nordic and Baltic telecoms operators with responsibilities in:
- Customer Service
- Customer Experience
- Customer Care
- CRM
- Social Media
- Loyalty
- Customer Retention
- Call Centre Management
- Marketing
