Customer Experience Transformation DACH 2015 is a conference dedicated to the transformation of customer Experience in the DACH region in order to improve customer contact and e-commerce. Topics included are:
Digital Transformation: harnessing technological innovation to drive improved e-commerce, insight and customer contact
Cultural change: how to achieve stakeholder buy-in and employee engagement to drive Customer Experience transformation
Contact Centre ‘Motherships’: driving improved customer experience through multi-channel contact centres and engaged
Actionable Customer Insights: effectively incorporating customer data, feedback and profiling into strategic decision-making
Aligning Customer Experience to Strategic Growth: demonstrating the value of the customer experience on the balance sheet
