Customer Experience Transformation: Nordics 2014 is a conference dedicated to the transformation of customer Experience in the Nordic region in order to improve customer contact and e-commerce. Topics included are:
Digital Transformation: harnessing technological innovation to drive improved e-commerce, insight and customer contact
Cultural change: how to achieve stakeholder buy-in and employee engagement to drive Customer Experience transformation
Contact Centre ‘Motherships’: driving improved customer experience through multi-channel contact centres and engaged
Actionable Customer Insights: effectively incorporating customer data, feedback and profiling into strategic decision-making
Aligning Customer Experience to Strategic Growth: demonstrating the value of the customer experience on the balance sheet
Past Events
Customer Experience Transformation: Nordics 2014 - 25-27 Nov 2014, Elite Hotel Marina Tower, Stockholm, Sweden (46632)
Customer Experience Transformation: Nordics 2013 - 27-29 Nov 2013, 7A Odenplan, Stockholm, Sweden (41024)
Important
Please, check "Customer Experience Transformation: Nordics" official website for possible changes, before making any traveling arrangements
