Customer Experience Transformation: Travel and Leisure 2016

  • 24-25 Feb 2016
  • Pestana Chelsea Bridge Hotel, London, United Kingdom

Description

The Customer Experience Transformation: Travel and Leisure 2016 is a conference that covers topics such as:

  • Emerging trends and examine the digital distribution channels that excite consumer engagement and drive insightful exploration into gamification as a trigger for customer engagement
  • How to empower and motivate your workforce through interactive sessions and coaching expertise to galvanise your team to deliver exceptional results every time
  • The quality of customer experience in an increasingly on-line dynamic and the benefits and negatives of self service or service sacrifice
  • How to ensure customer experience excellence across a complex and multiple product business chain
  • What drives CX transformation and stimulate people focussed thinking

The Customer Experience Transformation: Travel and Leisure 2016 brings together attendees from:

  • Airports
  • Airlines
  • Ferries
  • Trains
  • Cruises
  • Vehicle Hire
  • Holiday Operators
  • Tours
  • Travel Guides
  • Online Providers
  • Health and Fitness
  • Tourist Attractions

Past Events

Important

Please, check "Customer Experience Transformation: Travel and Leisure" official website for possible changes, before making any traveling arrangements

Event Categories

Business: Customer Service
Services: Hospitality & Tourism

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