The Customer Experience World Summit (CE 2014) covers topics such as:
- How Social Media is Transforming the Customer Experienc
- The Future of Customer Experience in Mobile Industry
- M2M and Customer Experience
- How Personalisation Will Take Customer Experience to Next Level
- Customer Experience Myths in Emerging Markets
- Advertising 2.0 & The Customer Experience
- Dashboard for Analytics, Self-Service and Personalised Billing
- Consumer Perspective on the Connected Customer Experience
- OSS/BSS Systems in Customer Experience Transformation
- Improving Customer Experience with Operational Intelligence
- Customer Experience Management
- The Experience Transformation Imperative
- Customer Experience: Cloud and Web 2.0 Challenges
- Personalized Online Customer Experience
- Network Infrastructure and Customer Experience
- Customer Lifecycle Management
- Customer-centric mobile interfaces
- Marketing 2.0 – Using Analytics to Build Trust and Create Fans
The Customer Experience World Summit (CE 2014) brings together attendees from Broadcasters, Mobile Operatos & Service Providers & Systems Integrators and Content, including:
- VPs IPTV Services
- Heads of Content & VAS
- COOs, CIOs
- Directors Media Services
- Directors of Revenue Assurance & Billing
- Heads of RA
- Heads of Customer Services
- Heads of Telecom Media Entertainment