Customer Experience in Action 2013 is a conference dedicated to the main issues and strategies related to customer experience that is necessary for the business growth.
Customer Experience in Action 2013 covers topics such as:
- Implementing customer experience measurement to ensure positive return on investment
- Engaging customers through new technologies & social media
- Successfully designing your company around the customer and putting them at the heart of the business
- Understanding the real drivers of customer experience in the current economic climate
- Effectively managing customer experience across a variety of channels
- Empowering your employees to deliver an outstanding customer loyalty programme
