Customer Focus 2014 is a conference that covers topics such as:
- Global customer experiences: seeing your brand grow
- The digital customer experience
- Mastering data analytics and new technologies
- Balancing superior sales and service performance in a cost reduction environment
- Customer behaviour: Segmentation and making it personal
- Embracing social media as the new normal for customer service
- Customer experience 360 view: gaining ROI
- Loyalty and customer experience: the perfect marriage
Customer Focus 2014 brings together executives, directors, managers and heads of:
- Customer Services
- Customer Care
- Marketing & Client Services
- Consumer Marketing
- Customer Development
- Sales & Marketing
- Customer Operations
- Customer Experience
- Business Development
- and more
