Develop and Execute a Strategy for Consistent Customer Care Excellence at Every Touch Point
The 2nd Annual Customer Self-Service Summit will explore in depth, how to leverage multi-channel, high-touch technology interactions with customers to deliver on your goals of increasing customer retention and building of customer loyalty while carefully managing tight budgets. You will gain insight into the successful operations (and lessons learned) of companies in the Financial Services, Public Utility, Airline, Retail, Public Sector and Hospitality industries that have created self-service programs that meet customer care expectations and deliver consistent customer care excellence at every interaction.
Attend and discuss best practices, strategies and solutions surrounding
Customer Satisfaction Measurement
Customer Adoption and Commitment
Operational Efficiency AND Customer Care Strategy
Technology Innovation
Past Events
Customer Self-Service Summit - 22-24 Feb 2010, Miami, Florida, United States (2203)
Customer Self-Service Summit 2026
Important
Please, check "Customer Self-Service Summit" official website for possible changes, before making any traveling arrangements
