Customer Service Training for Financial Aid Staff 2016

  • 23 Sep 2016
  • Webinar

Description

Customer Service Training for Financial Aid Staff 2016 is an event dedicated to improving your frontline customer service skills in the financial aid office.

Customer Service Training for Financial Aid Staff 2016 covers topics such as:

  • Streamlining policies and procedures
  • Approaching Financial Aid Through a Customer Service Lens
  • Techniques for Difficult Conversations and Delivering Bad News
  • Internal branding: positioning your office as a resource
  • Delivering bad news in an in-person counseling setting
  • Navigating difficult conversations via phone

Customer Service Training for Financial Aid Staff 2016 intended for:

  • Directors of Financial Aid
  • Financial aid professionals
  • Enrollment Managers

Past Events

Important

Please, check "Customer Service Training for Financial Aid Staff" official website for possible changes, before making any traveling arrangements

Event Categories

Business: Customer Service
Education: Higher education

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