Enhancing Government Customer Service 2014 is a conference that covers topics such as:
- Meeting the demand for instant, accurate information via channel of choice
- Knowing your customer and using insights to improve
- Social media as a tool for customer service
- Reduce low value contacts by maximizing the use of digital channels
- Equiping staff (both inside and outside of contact centres) with the skills required
Enhancing Government Customer Service 2014 brings together senior representatives from commonwealth, state, state-owned and local government organization.
