European Customer Experience Managaement Transformation: Utilities 2015 is a conference that covers topics such as:
- Delivering award winning innovationand customer experience
- Integrating customer experience across multiple channels
- Developing strategies to improve the customer experience as consumers increase social media use
- Translating customer experience into your competitive advantage
- Assessing key steps to building a new mobile customer experience strategy identifying the most effective ways to achieve customer transformation for mobile customers
- Mapping the customer experience through the eyes of your customer
- Achieving successful internal process management as the backbone of customer experience transformation
European Customer Experience Managaement Transformation: Utilities 2015 brings together attendees from the utilities industry.
