Customer Experience World (CEW) Europe

  • 2021

Description

Customer Experience World (CEW) Europe is a conference that covers topics such as:

  • What does it mean to be Customer Centric? Can you be too customer centric? What works and what doesn`t work?
  • What exactly is the role of Social Media? What to do? Observe, monitor, pilot or embrace and jump right in?
  • How to carry out a Customer Service Makeover
  • How to sell customer centricity internally? Who gets it, who doesn`t, and why?
  • How to engage your employees and provide leadership in tough economic times
  • The role of `Big Data` in identifying customer opportunities; hype, novelty, impossible dream or the oxygen for future success?
  • How to measure - and improve - current performance; making sense of metrics, and driving connections to the financial bottom line

Customer Experience World (CEW) Europe brings together CEOs, executives and heads of marketing, operations or client service.

Past Events

Important

Please, check "Customer Experience World (CEW) Europe" official website for possible changes, before making any traveling arrangements

Event Categories

Business: Customer Service, Marketing & Sales

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