Field Service USA 2027

Field Service USA 2027 focuses on advancing field service operations through strategies like proactive service models, effective remote problem resolution, and innovative use of mobile technologies and customer engagement tools.

Key Topics

• Effective remote problem resolution to reduce the number of onsite visits
• Shifting from a reactive to a preventative and proactive service model
• Best-practice to drive performance and innovation
• Plan of services capacity
• E-Services and social networking tools to deepen your customer engagement
• Knowledge management strategies
• Next generation service leadership
• Top talent management
• Mobile technology devices and middleware to best support your existing systems and technicians in the field

Who should Attend

Senior Executives, Presidents, Directors and Vice Presidents of Customer Support, Service & Support, Customer Service, Product Support, Customer Experience, Field Service, Support Operations, Service Operations, Service Marketing, Customer Operations, Maintenance, Service & Quality, Enterprise Services & Support, Technical Services and Operations.