2nd Annual Financial e-Marketing Forum 2013

Key Topics

• Achieving channel excellence across key customer access points
  • Generate Relevant ROI from Online Channels
  • Optimal Multi-Channel Banking System
  • Strategy to Increase your Online Conversion Rate
• Building customer centric channel processes
  • Building a Customer Centric Organization
  • How Advanced Technology is Shaping the
  • Out of the box insight
  • Content: The Backbone to Engage Customers on the Web
  • Bank 2:0: Where Should be Banking from Engagement Perspective
  • Single Customer View – Oxygen of Banking
  • Focused Roundtable Discussions
  • Online Reputation Management: Monitoring the Reputation of your Brand
  • Future Digital Trends and Practices
  • Be Present Where your Customer is Banking
• Expending the impact of your mobile strategy
  • Mobile Banking
  • Introducing Smartphones into E-Commerce
• Capitalizing on social media network
  • Employing a Culture of Social Networking to Drive ROI
  • The Use of Social Media to Enhance Customer Service and Experience

Who should Attend

C-level executives, VPs, Directors and Heads of:

• Online/Web/Internet Marketing
• E-commerce/E-business/E-marketing
• Digital Channels and Digital Strategy
• Branded & Social Media Marketing
• Interactive Marketing
• Mobile Business
• Emerging Product Development
• Experiential Marketing
• Web/Business Analytics
• Customer Experience
• Marketing Communications