ICMI Knowledge Exchange 2010

  • 28-30 Sep 2010
  • Santa Clara, CA, United States

Description

With a program created by ICMI`s esteemed Conference Advisory Board, this event will bring together industry experts and experienced end users to provide practical strategic advice to a highly-qualified audience of 300+ expected contact center professionals.

The event will focus on "Leveraging Customer Service for Business Value", and cover four core topics weighing heavily on the minds of senior management today  
  • Effective Customer Satisfaction Measurement/ Management
  • The Impact of Social Media and the "Always On" Consumer
  • Developing Business Agility
  • Maximizing Resources to Drive Strategic Value

    • Other highlights include engaging keynote presentations and top-notch networking activities all combining to make this event a smart investment of time and resources, with practical takeaways and essential information sure to provide ROI for any contact center.

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      Important

      Please, check "ICMI Knowledge Exchange" official website for possible changes, before making any traveling arrangements

      Event Categories

      Business: Management

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