Improve Adult Student Success with Superior Customer Service 2014 is a webinar that covers topics such as:
- Communication essentials: Accurate and timely information
- Identifying adult students on your campus
- Identifying metrics for success
- Maintaining "high touch" service delivery
- Considerations for online touchpoints
- Simple changes to your in-person service
- Wrap-up and final Q&A
- Assessing and reporting your customer service efforts
- Summative and formative reporting
- Aligning your efforts with the institution’s mission and vision
Improve Adult Student Success with Superior Customer Service 2014 is intended for higher education professionals, including:
- Transfer Student Orientation and Transition Programs
- Veteran’s Services
- Admissions
- Apartment Life
- Library