Improving Internal Customer Outcomes in Shared Services 2016 is an event dedicated to measuring and improving internal customer service outcomes in your shared services initiatives.
Improving Internal Customer Outcomes in Shared Services 2016 covers topics such as:
- Identifying appropriate metrics and methods for measurement
- Determining what your internal customers care about
- Using data to continuously improve processes
- Analyzing and sharing meaning with stakeholders
Improving Internal Customer Outcomes in Shared Services 2016 intended for:
- Human resources officers
- Business officers and administrators from finance and administration
- Procurement officers
- Information technology officers
- Project managers.
- Academic leadership
