The 16th International Conference on Management and Service Science (MASS 2026) explores advancements in service management, focusing on digital transformation, innovation, and improving customer experience across industries.
Key Topics
Artificial intelligence in service management
Customer relationship management (CRM)
Cloud computing for service delivery
Supply chain management in services
Digital transformation in service industries
Robotics and automation in services
Knowledge management in services
Experience economy
Service operations management
Crisis management in services
Omnichannel service delivery
Blockchain in service management
Sustainable service management
Employee experience and engagement
Social media in service management
Service innovation and design
Gig economy and on-demand services
Cybersecurity in service management
Human-centered service design
Service quality and customer satisfaction
Virtual reality (VR) and augmented reality (AR) in services
E-commerce and online services
E-government
Ethical and inclusive service practices
Servitization of manufacturing
Who should Attend
Service industry professionals
Business managers and leaders
Technology experts in service delivery
Customer experience strategists
Academics and researchers in service science
Consultants in digital transformation
Supply chain and logistics professionals
Experts in service operations
Professionals in e-commerce and online services
Government representatives in service delivery
HR professionals focused on employee experience
Innovators in service design and innovation
Cybersecurity professionals in service sectors
Researchers in artificial intelligence applications
Venue
Xinliang Hotel, 246, Shangdong Street, Chengdu, China
The 16th International Conference on Management and Service Science (MASS 2026) - 20-22 Jul 2026, Xinliang Hotel, Chengdu, China (14720)
The 17th International Conference on Management and Service Science (MASS 2027) - 2027, China (2491)
Past Events
The 15th International Conference on Management and Service Science (MASS 2025) - 24-26 Oct 2025, Fortune Hotel Xiamen, China (20967)
The 14th International Conference on Management and Service Science - 25-27 Oct 2024, Grand Link Hotel, Guilin, China (103427)
The 13th International Conference on Management and Service Science (MASS 2020) - 2020, China (82676)
The 12th International Conference on Management and Service Science (MASS 2019) - 26-28 Oct 2019, Grand Link Hotel, Guilin, China (82675)
International Conference on Management and Service Science (MASS 2017) - 23-25 Oct 2017, Guilin Bravo Hotel, China (14997)
Important
Please, check "The International Conference on Management and Service Science (MASS)" official website for possible changes, before making any traveling arrangements
