Measuring Customer Service on Your Campus 2013 is a webinar that covers topics such as:
- Considerations for establishing metrics - Tying metrics to key outcomes, Specific details for writing metrics
- Creating a culture of evidence - Identifying your data needs, The power and problems with analysis
- Making sense of the data - Creating reports, Easy analyses
- Collecting data to measure metrics - Quantitative data sources, Qualitative data sources
Measuring Customer Service on Your Campus 2013 brings together financial aid, admissions, bursar, registrar and other personnel in academic institutes involved in front-line services to students or applicants.
