Measuring and Managing Public Sector Customer Service 2015

  • 25-26 Aug 2015
  • Rydges on Swanston, Melbourne, Australia

Description

Measuring and Managing Public Sector Customer Service 2015 is a conference dedicated to Maximise your customer service capabilities.

Measuring and Managing Public Sector Customer Service 2015 covers topics such as:

  • Track performance against targets to strengthen service improvement
  • How to measure and manage your customer service
  • Building a quality management & measurement framework
  • Systems & data to improve planning & corporate strategy
  • Understanding what are we trying to measure?
  • Innovative strategies to manage & monitor customer interactions
  • Developing KPI’s that reflect corporate strategy
  • Innovating customer service strategy through available data

Past Events

Important

Please, check "Measuring and Managing Public Sector Customer Service" official website for possible changes, before making any traveling arrangements

Event Categories

Business: Customer Service, Finance

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