Next Generation Customer Experience 2016

Next Generation Customer Experience 2016 is a conference dedicated to innovative customer experience strategies including:

• Customer experience metrics
• Incentives that empower employees to deliver unparalleled customer experiences
• Customer experiences for differentiation of brand from other businesses
• Customer feedback gathering to address customer experience gaps
• Customers and social media and mobile tools
• A unified customer experience across all consumer touch points

Next Generation Customer Experience 2016 brings together VPs, SVPs, EVPs and Directors of
Customer/Consumer Insight, Customer Experience, Customer Strategy, Customer Success, Retail Operations or Store Operations, Customer Loyalty, Online or e-Commerce, Retail, Customer Relations, Shopper Experience, Channel Marketing, Digital and In-store Marketing, Global Marketing,Chief Marketing Officers and Chief Customer Officer