Marketforce`s inaugural event Operations and the Customer Experience is a unique forum for senior Operations executives from across the retail financial services industry to discuss what operations strategy and transformation is being driven by changing customer expectations, and how organisations should align resources and processes to serve customers more effectively. Building on the success of our Operational Efficiency in Financial Services this event aims to develop a community of peers who can engage in in-depth discussions on how to deliver both improved efficiency and a better customer experience.
Confirmed speakers include:- Michael Gould, Chief Operating Officer, Hiscox
- Sandeep Manchanda, Head of IT Management, Zurich Financial Services
- Rafaele Petruzzo, Retail Experience Director, Barclays Bank
- Ruth Smith, Head of Savings Operations, ING Direct
- Shanti Duggal, Operations Director, Ageas Protection
