What your leadership style is and how to deal with conflict based on your style
The four service standards that matter most: comprehensive responsiveness, efficiency, listening and clear communication, and empathy and conflict management
Methods for de-escalating conversations and not getting pulled into emotional confrontations
Techniques for managing angry or frustrated customers
Who should Attend
Managers and training leads in enrollment management related offices (bursar, financial aid, card offices, admissions) and other student services.
Past Events
Out of the Box: Customer Service Training for Higher Education 2013 - 18-20 Mar 2013, Westin Galleria Dallas, Texas, United States (34493)
Out of the Box: Customer Service Training for Higher Education 2026
Important
Please, check "Out of the Box: Customer Service Training for Higher Education" official website for possible changes, before making any traveling arrangements
