Reorganizing your Financial Aid Office to Improve Customer Service 2013

Reorganizing your Financial Aid Office to Improve Customer Service 2013 is a webinar dedicated to techniques to improve customer service in an academic institute without adding any significant budget changes and additional staff members including:

• Pairing staff with appropriate roles and tasks
• Identifying and prioritizing specific improvement needs
• Managing communication with customers at various phases in the student lifecycle

Reorganizing your Financial Aid Office to Improve Customer Service 2013 brings together enrollment managers, directors of financial aid and financial aid team.