ServDes.2010 Service Design and Innovation Conference

The Nordic Conference on Service Design and Service Innovation, ServDes, is the premier research conference within service design and service innovation. Submitted contributions are subject to a double-blind peer-review process. Accepted contributions will be published electronically and in the conference proceedings.

Important dates: June 19 2010: Deadline for all contributions (including design cases, artefacts, tutorials, workshops) Mid October: Notification of acceptance with suggestions for revision Mid November: Final paper submissions uploaded to website 1 3 December: Conference in Link ping

Within overall trends of research, challenges such as the prototyping of services, identifying sound theoretical foundations for service design research and developing methods and tools all aim at changing the knowledge we teach new students and our understanding of service design. Exchanging knowledge with other relevant areas such as service management, anthropology, computer-mediated communication, activity theory and cognitive science, aims at improving the everyday practice of service designers. The conference invites contributions on, e.g., the following themes: - the business of service design - politics and design of services - user involvement - design in health-care and public services - service design in for-profit organizations - theoretical foundations - the processes of service design - rigor and relevance of research methods - novel design tools and techniques - service design across cultures - design and service-dominant logic Deadline for all paper contributions is June 19 2010.

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designers, design researchers, innovators, service developers, service researchers, design strategists, service managers, innovation researchers