Service Level Agreements (SLAs) - Preparation Guidelines for Effective SLAs
September 21, 2010(Ended)
Online Webinar
This Service Level Agreements training provides you with sound principles and a set of guidelines for developing and preparing ‘effective’ Service Level Agreements (SLAs) for internal or an outside service agreements (SLs).Areas Covered in the Seminar:
- The Importance of Service Level Agreements (SLA) and Definition of key terms.
- In what situations Can SLAs be Applied and Useful?
- Modern view of SLAs for internal and external service provisioning.
- Foundation for Developing SLAs – Direct relation to Governance and Risk Management.
- A General Methodology for Developing SLAs.
- Determining Performance Service Level Objectives (SLOs).
- Key areas to Consider in SLA Development.
- A Framework and a List of Elements to Consider in SLA Development for IT and Software Services
- Differences between User-oriented SLAs and Technically-oriented SLAs
- Importance of developing “User-facing SLAs” to be truly responsive to user requirements.
- Action Plan for Developing Effective SLAs
- Strategies to consider in upgrading your contingency and business continuity plans.
- The importance of planning at the aggregate company-wide level.
- How to Integrate of risk management, security and contingency planning issues for effective solutions.
- Line senior executives responsible for company operations performance
- IT and quality assurance professionals
- Legal counsel officers that help develop agreements and service contracts
- Purchasing and Procurement Executives
- Legal Counsel Functions (Internal or External)
- Corporate and Internal Audit Executives, Internal and Information System Auditors
- Executives Dependent on Key Support Infrastructure Services, Such as IT and other business services
- Contingency Planning and Emergency Preparedness Professionals that must specify SLAs
- CIOs, CFOs, and any C-level Executive that Vitally Dependent on or that oversees Business Services
- External Auditors and Consultants in Risk Management and Contingency Planning
- Chief Risk Managers and Chief Security Officers (CSOs) and Professionals
- Individual Responsible for Negotiating Outsourced Services
- Compliance and Regulatory Mandate Officers/Professionals
- Managers of Outsourcing Service Companies that Must Specify or Negotiate Levels of Service With Clients
Prices *
129 US Dollar
Exhibition
No exhibition
Organization
Categories
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Important
Please, check the conference website for possible changes, before you make any traveling
arrangements
* Prices are for evaluation only.
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