Shared Services & Outsourcing Week Middle East 2013

Key Topics

• Benchmarking your shared services operations against others to evaluate and improve your own organisation’s SSC
• Successfully planning and launching shared services operations by learning from experienced practitioners
• Adopting a range of measurable KPIs to convince your customers and your board of the continued value of shared services
• Incorporating automated functions and developing a holistic, grassroots approach to interacting with the customer to enhance customer service
• Multiple methods of charging for shared services operations in order to increase confidence and transparency with customers
• Reduce costs and increase efficiency by launching a shared services operation
• Tested and tried change management principles to ensure a smooth transition to your new shared services model

Who should Attend

Middle East’s practitioners in shared services, including:

• Heads of Shared Services, payroll, Customer Services and Process Excellence
• CFOs
• IT Managers
• Directors of HR Shared Services and BPO
• Financial Controllers
• Finance Directors