Customer Service and Experience West 2023 is a brand-focused customer service conference.
Customer Service and Experience West 2023 covers topics such as:
- Critical Metrics to Demonstrate the Success of the CX Department
- Human Experience: Continuing Discussions Around the Future of Work
- Maximising Your Tech Potential to Maintain Cost Efficiency
- Delivering Loyalty-Winning Service and Setting the Bar for Employee Engagement
- Building a Resilient Contact Center: Combatting Agent Churn & Retaining Talent
- Augmented Agents: Intelligent Tools, Human Empathy & Enhanced Experiences
- Dynamic Personalization to Exceed Customer Expectations
- CX 360 – Refining a Robust Voice of the Customer Programme
- Overcoming Fragmentation: The Importance of a Unified CX Effort
