Doing Process Improvement in an IT Service Organization - Making it Real, Making it Useful 2014 is a webinar that covers topics such as:
- Identify and prioritize risks and mitigate anticipated difficulties
- Scope and develop an improvement plan
- Sell your improvement program in-house
- Derive metrics that measure progress toward business goals
- Delay major policy documents and edicts until solutions have been practiced and tested
- Initially target practitioners and teams most open to new approaches and techniques
- Incorporate improvement models and standards, such as CMMI and ITIL into your improvement program
- Use existing resources to speed deployment
Doing Process Improvement in an IT Service Organization - Making it Real, Making it Useful 2014 is intended for:
- Service providers (technicians and support staff)
- Senior managers of IT service teams
- Team supervisors of IT service teams
- Internal company Project Management Office (PMO) leaders and members
- Internal process improvement coaches tasked with improving the organization’s cost, schedule, quality performance
- IT project managers
