This interpersonal skill development webinar will discuss how to communicate effectively to build dynamic teams, manage roles and resolve conflicts efficiently.
Areas Covered in the Seminar:- How to minimize defensiveness and disconfirmation.
- The eight techniques of supportive communication.
- The four listening response devices.
- How to resolve conflict without hard feeling.
- The assets and liabilities of group problem solving.
- Eliminating group think.
- Group structure: norms, roles and factions.
- The four stages of group problem solving: forming, storming, norming and performing.
- Managing the four stages.
- Visionary leadership.
Learning objectives:Attendees will learn how to develop skills that will lead to career advancement and effective and efficient team management. Specific objectives include:
- Supportive communication skills
- Win-win conflict resolution skill
- Understanding of how teams and groups evolve
- Understanding of how to make teams function effectively
