Measuring the Effectiveness of IT Services: Developing a Metrics Report Card 2013 is a webinar that covers topics such as:
- Delivery measures for IT services
- The IT organization’s health
- Customer satisfaction measures for IT services
- Usage measures for IT services
- Creating ranges of expectation
- Weighing the factors
- How to use the results
Measuring the Effectiveness of IT Services: Developing a Metrics Report Card 2013 brings together:
- IT directors/unit heads
- Chief information officers
- Managers of IT services
- Senior IT managers
