16th Annual Optimising Contact Centres Summit

  • 2025
  • Vienna, Austria

Description

The 16th Annual Optimising Contact Centres Summit is dedicated to contact centres evolution.

Topics
  • Building a customer-centric culture in your contact centre
  • Innovative strategies for delivering exceptional customer service
  • The role of empathy and emotional intelligence in contact centre interactions
  • Implementing AI and automation in contact centres for improved customer experiences
  • Virtual worlds unveiled: VR and AR in contact centres
  • Best practices for measuring and improving customer satisfaction in contact centres
  • How can we customise and personalise chatbots for maximum impact?
Who should Attend

Attendees with job titles such as:

  • Contact Service
  • Contact Centre
  • Customer Support
  • Call Centre
  • Customer Service
  • Customer Service
  • Digital Channels
  • Self Service
  • Customer Platforms

Venue

  • Vienna, Austria

More Details

Prices:
1836 Euro (Estimated)
Organizer:
Allan Lloyds
Website:

Future Events

Past Events

Important

Please, check "Optimizing Contact Centers Summit" official website for possible changes, before making any traveling arrangements

Event Categories

Business: Customer Service, Management, Marketing & Sales

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