The 6th Annual Customer Focus Summit 2017 is dedicated to customer experience, brand management, social media, service delivery.
The 6th Annual Customer Focus Summit 2017 covers topics such as:
- Keeping brand loyalty alive
- Anticipating changing customer expectations
- Building an effective multi-channel strategy
- Service strategies to cater to changing consumer lifecycles
- Delivering the right service in the right channel at the right time
- Designing customer-centricity into the organisation and product from the start
The 6th Annual Customer Focus Summit 2017 brings together senior attendees involved or interested in:
- Brand management
- Customer experience
- Service delivery
- Social media
