11th Annual Customer Experience Management in Telecom Summit 2019

April 2-4, 2019
ARCOTEL Wimberger Wien, Vienna

The 11th Annual Customer Experience Management in Telecom Summit 2019 will be held in Vienna, Austria on April 2-4, 2019.

The 11th Annual Customer Experience Management in Telecom Summit 2019 is dedicated to the latest challenges & innovations in CEM.

The 11th Annual Customer Experience Management in Telecom Summit 2019 covers topics such as:

  • How is digitalization affecting the customer journey?
  • What does it mean to have a cross-generational approach in customer centricity?
  • Using data analytics in contact centres efficiently in order to deliver satisfying customer experience
  • How can we improve the acquisition of new customers and keep their loyalty?
  • Why is it important to focus on the customer rather than the product itself?
  • What are the hopes and fears in using AI?
  • What is a good approach for increasing customer experience via AI?
  • What does it mean to compete the customer experience in the Telco world?
  • What is the best trick to deal with the competition in the Telco world?
  • Turning the digital opportunities into a customer and companies value

The 11th Annual Customer Experience Management in Telecom Summit 2019 brings together senior attendees from the Telecom industry involved in:

  • Customer Experience
  • Customer Lifecycle Strategy
  • CRM & Loyalty
  • Client Relationship Development
  • Marketing / Sales
  • Customer Care and Service Quality
  • Customer Insight and Satisfaction
  • Retention and Loyalty Programmes
  • Client Relationship
  • Channel and Multichannel Management

Venue (View Map)

ARCOTEL Wimberger Wien
Neubaugürtel 34-36,
Vienna,
Austria
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Important

Please, check the official conference website for possible changes, before you make any traveling arrangements

Prices are for evaluation only.

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